Attention American Online (AOL) users:

• It appears the default web browser for AOL does not load the game properly.  I would recommend using one of the non-AOL browsers (Internet explorer [http://www.microsoft.com/ie] or Netscape [http://www.netscape.com]).
• Please send me feedback about this issue so I can help other users.

If you have tried all the steps outlined on the installation page and the game still does not work, please try these steps.

Basically, we want you to uninstall the old Java files on your computer and start the installation procedure again.
 

1. Go to the Control Panel.  Usually, you can find this by pressing Start.  Then press settings.  Then press control Panel.  Your actual steps may be different.
2. On the Control panel window, you will see a link that reads "Add/Remove Programs".  Click that.
3. Scroll down on the currently installed programs list until you find files that start with Java 2 Runtime Environment or Java Web Start.
4. Uninstall these programs (the Java 2 Runtime Environment files and Java Web Start) by clicking their name and hitting uninstall or remove.  *** MAKE SURE YOU ONLY UNINSTALL THE JAVA FILES!!! ****
5. Once you have uninstalled the programs, reboot your computer. 
6. After rebooting, start the installation process with this older version of Java - 1.3.